ソフィアことぶき
考えて、まず動く。動いて、また考える。
今月のテーマは「業務改善」です。
聞こえは固いですが要はご利用者様の為に何が出来るのか、改めて考えました。
日々現場で働いてくださっているスタッフからの意見の吸い上げ方や
聞いてから実際に行動に移すためにはどうしたらよいか、
決まった事の周知方法はどうすべきか、など
業務の中で上手く出来ていなかった点にスポットライトを当てて
必要な物を用意し、必要な場面で声掛けを行ないながら
少しずつですが確実に改善しながら前進していく方法を模索しました。
「出来ていない」を「もっとこうしたい」に変える所から。
一歩一歩、進んでいきたいと思います。
アーカイブarchive
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